Legal

Returns & exchanges

Status: November 2026

Exclusion of returns (consumable / hygiene articles)

Our products are consumable and hygiene articles. For hygiene reasons, any return or exchange is excluded. You are guaranteed to receive original, intact goods in sealed original packaging, shipped directly from stock.

Information: In Swiss law there is no statutory withdrawal right for distance contracts. The return exclusion does not limit your statutory warranty rights (AGB section 9).

Transport damage and defects

If your order arrives damaged, incomplete or incorrect, report it to us within 5 daysafter receipt, with your order number and photos, to info@teerlos.ch or via the contact form. We take care of replacement free of charge without delay. Hidden defects are to be reported immediately upon their discovery.

Warranty

The statutory warranty of 2 years under Swiss obligations law applies. In case of defects, please contactinfo@teerlos.ch. We remedy defects at our choice through repair, replacement or price reduction.

Details and contact

Questions? Write to info@teerlos.ch or via the contact form.

Our General terms and conditions apply.

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