Legal
General terms and conditions (GTC)
Status: 7 November 2026
1. General and scope
This website is operated by Ari Import & Export GmbH, Schüsselwiese 3, 8636 Wald ZH, Switzerland ("we", "us", "our"). The terms apply to the entire website and its services.
By accessing or using the website, you agree to all terms set out below. If you do not agree, do not use the website or its services.
2. Terms of use
By agreeing to these terms and conditions, you confirm that you are at least 18 years old and resident in Switzerland or a country where the sale of smoking accessories is permitted. You agree not to use the website for unlawful purposes, violate regulations, distribute harmful code, spam or infringe third-party rights.
Violation may result in immediate termination of services. We may refuse service at any reasonable reason or at any time.
3. Privacy and security
Data transmission is encrypted (SSL/TLS). Payment details are processed only by Stripe and never stored on our servers. Further details: Privacy policy.
4. Copyright and intellectual property
Without our prior written consent, you may not reproduce, copy, distribute, sell or commercially exploit any part of our services, including texts, images, logos and trademarks. All content is subject to Swiss copyright law.
5. Product information and availability
We strive for accurate descriptions; product descriptions, prices or other content are not guaranteed to be error-free or up-to-date. All products are subject to availability at time of order; we reserve the right to limit or refuse orders.
6. Prices, payment and contract conclusion
All prices in Swiss francs (CHF), incl. VAT. We may change prices at any time; changes do not affect already placed orders.
The contract is concluded upon our acceptance of your order (Stripe payment confirmation or shipping confirmation). Payment through Stripe is due immediately.
7. Delivery and shipping
We currently deliver only within Switzerland. Delivery usually within 1–2 business days after payment. Orders until 14:00 are usually shipped the same day. Shipping costs CHF 4.90, free from CHF 39. Risk transfers upon handover to the carrier.
8. Returns and exchanges
Our products are consumable and hygiene items; for hygiene reasons return or exchange is excluded. You receive guarantee brand-new, uncompromised goods from our stock.
Note: Swiss distance contracts have no statutory withdrawal right. Hidden defects report within a reasonable time. Damaged/incorrect goods within 5 days with order number and photos to info@teerlos.ch; free replacement.
Details: Returns & exchanges.
9. Warranty, defects and product safety
Statutory warranty of 2 years under Swiss OR. Defects: contact info@teerlos.ch, remedial choice (repair/replacement/reduction/price reduction).
Products meet Swiss product-safety requirements; safe-use hints on the site.
10. Liability
We are liable only for intent and gross negligence (product liability and mandatory law reserved).
11. Important notice
Teerlos premium filters are mechanical products used when smoking. No health-related statements. The product does not replace quitting and is not an anti-smoking aid. Smoking remains broadly risky. Adults (18+) only.
12. Data protection
Personal data is processed as in our privacy policy.
13. Amendments
We may amend these terms; changes published on this page. Continued use after publication means acceptance.
14. Applicable law and jurisdiction
Swiss law only (CISG excluded). Jurisdiction Zürich; consumer rights preserved.
15. Severability
If a provision is invalid, remainder remains valid; substitute valid rule close in economic effect.
16. Contact
Questions? info@teerlos.ch or contact form.